Returns & Exchanges
At FORMER MERCHANDISE, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all unworn items in original packaging. Please ensure all tags remain attached to qualify for a full refund to your original payment method.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack your items in their original shipping box or a similar durable mailer, ensuring all original labels and tags are included.
Ship It Back
Print the prepaid shipping label provided via email, attach it to the outside of your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse team inspects the returned merchandise, your refund or exchange will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing